Hayden LA Payment, Shipping & Returns

PAYMENT

We accept all major Credit Card ( American Express / Discover / Mastercard / Visa )
We do not accept C.O.D., Paypal, Terms or Wire Transfers at this time.

SHIPPING

We do our best to process orders on the same day. We ask for 1-2 business days to fully process and ship your order. Please be advised that shipping delays can occur.

Shipping Options:

FREE GROUND SHIPPING PROMOTION POLICY

Only In Stock items are qualified for Free Shipping Promotion at the qualifying order amount.
Future delivery items including Back orders and Pre-Orders does not qualify for any Free Shipping Promotions.
Promotion is only applicable within the continental US and may offer discounted shipping rates for customers in AK, HI, and PR. Shipping & handling is not applicable towards offer amount. Limit one offer per customer. Offer cannot be combined with other offers, promotions or discounts unless otherwise stated on the promotion ad. Offer cannot be redeemed in showroom or tradeshow unless otherwise stated. Offer cannot be redeemed for cash value. Offer cannot be applied to previous purchases. Return of discounted item(s) will be for the price paid and value of this offer will be forfeited. No rain checks issued.

DISCOUNT PROMOTION POLICY

Discount promotion will only be applied to orders with qualifying conditions and at qualifying order amount. Shipping & Handling is not applicable towards offer amount. Limit one offer per customer. Offer cannot be combined with other offers, promotions or discounts unless otherwise stated on the promotion ad. Offer cannot be redeemed in showroom or tradeshow. Offer cannot be redeemed for cash value. Offer cannot be applied to previous purchases. Return of discounted item(s) will be for the price paid and value of this offer will be forfeited. No rain checks issued.

BACK ORDERS & FUTURE DELIVERY

Back order (currently out of stock with future delivery dates) and pre-order (future delivery) items will be shipped as they become available. All orders will be shipped as ready unless customer states to be notified when items arrive in our facility.
If you have any questions or concerns regarding your future delivery or back orders, please contact us at customersupport@hayden-la.com or email us at call 213.493.4712.

RETURNS

Thank you for your purchase. We advise all customers to check their goods immediately upon delivery in the event a style may be damaged or not as expected. All claims must be made within 5 business days of receipt of goods.

For any damaged items, we will issue a return authorization (RA) and return label to ship the damaged item(s) for a replacement if available OR store credit applied to your next order.

However, for non-damaged returns, return shipping will be at the expense of the buyer and will be issued store credit only. A 20% re-stocking fee will be applied.

We also request customers to keep all packages unopened and include original manufacturers’ packaging and label. Items should be unworn, unaltered and unwashed with all tags. We do not accept incomplete pre-packs returned to us or garments used, worn, soiled or altered by the customer.

For damage/return requests please email returns@hayden-la.com to receive a claims form. You must fill out the online form to submit your claim.

All return claims must be mailed back to us and received within 2 weeks of approval date.  Shipping and handling are non-refundable (including all refused and unaccepted packages.)

All sale items or discounted items are deemed FINAL and cannot be returned.
All sales are not subject to a refund. Only store credit will be issued. In some cases, merchandise exchanges may be done.

CANCELLATION

If an order cancellation is necessary, a written request to customersupport@hayden-la.com or call to 213.493.4712 must be submitted and approved before any order can be cancelled.